RETURNS & EXCHANGES/ SHIPPING

ONLINE PURCHASE TERMS

1. We only accept payment via PayPal. You must be the cardholder of the credit card used for purchase.
2. All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.
3. We will send an order confirmation email to you in which details of the order will be included. If you did not receive an order confirmation email, please contact our customer service.
4. No refund or exchange.
5. If you have any questions, you can contact our customer service by email or phone as below:

   Telephone：	+852 3101 4918
   Email：	cs@labseries.com.hk
   Operating Hours：	Monday to Friday from 9am to 6pm（Except Public Holidays）

6. If we have to contact you we will do so by writing to you via SMS at the telephone number or email at the email address you provided to us in your order.
7. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

SHIPPING OPTIONS

With the exception of specifically listed promotions on the website, our delivery policy is listed below.

1. Free shipping upon any purchase

We offer the following delivery services:

1. Standard Delivery Service (Hong Kong, SAR of China & Macau, SAR of China)
2. Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
3. SF Express Locker (Hong Kong, SAR of China only)

STANDARD DELIVERY SERVICE (HONG KONG, SAR OF CHINA & MACAU, SAR OF CHINA)

Areas in service

1. Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau, SAR of China. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
2. P.O Box is not accepted as shipping address.
3. Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.

Shipping days and schedules

1. The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
2. Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days.
3. Delivery service is not available on Sundays and Public Holidays.
4. Delivery Schedule (in exception of Outlying Islands. Please refer to ‘Outlying Islands Delivery Schedule’) :

   Mondays to Saturdays	09:00 – 19:00
   Sundays and Public Holidays	Closed

5. Outlying Islands Delivery Schedule:

   Cheung Chau	Mondays and Thursdays	14:00 - 18:00
   Lamma Island	Tuesdays and Fridays	14:00 - 18:00
   Peng Chau	Wednesdays and Saturdays	14:00 - 18:00

6. SF Express Customer Service Hotline and Office Hours:
   SF Hotline: +852 2730 0273

SHIPMENT TRACKING/ CHANGE OF SHIPPING ADDRESS

1. Once the order is shipped out, the Waybill number can be obtained in ‘My Account>My Orders’. Please contact SF Express to track your shipment.
2. Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
3. If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times within 14 business days, your order will be cancelled and refund will be initiated within 10 business days. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

SF EXPRESS LOCKER

1. Orders can be delivered to SF Express Lockers selected by customer at checkout.
2. The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
3. The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.
4. Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
5. Customer should retrieve their order from the selected locker.
6. The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273.

From 16 November 2020 and onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.

SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.

SF Express Customer Service Hotline and Office Hours:

2730 0273 (Hong Kong, SAR of China)	Mondays to Fridays	08:00 - 20:30
2873 7373 (Macau, SAR of China)	Saturdays, Sundays and Public Holidays	08:00 - 20:00

運費及送貨方式

除網站特別註明的活動外，運費處理原則如下:

1. 任何購物即享免運費優惠。

本網站提供以下配送服務︰

1. 標準配送服務 (香港特別行政區及澳門特別行政區)
2. 訂單將交付到客戶落訂時提供嘅地址。一個訂單只能送貨到一個地址。如果客戶需要把訂單發送到多個地址，客戶需要為每個地址單獨落訂。
3. 順便智能櫃自取服務 (只限香港特別行政區)

標準送貨服務(香港特別行政區，澳門特別行政區)

配送範圍

1. 標準配送服務地區包括香港島、九龍、新界、離島及澳門特別行政區。指定地區不設配送服務，包括但不限於︰大浪灣、羅湖、大澳、小蠔灣、蒲台島。
2. 請勿以郵政信箱作為送貨地址。
3. 每份訂單只限送往一個地址。如要將貨品配送不同地址，請按不同地址分開下單。

配送時間

1. 確認付款成功後，一般訂單需時1-2個工作天處理及寄出，視貨存而定。
2. 於正常情況下，標準配送服務於2-3個工作天內送抵收貨地址。香港特別行政區偏遠地區的訂單，額外需時3至4個工作天送達。
3. 星期日及公眾假期不提供送貨服務。
4. 送貨時間 (離島除外，請參閱「離島送貨時間」)：

   星期一至六	09:00 – 19:00
   星期日及公眾假期	休息

5. 離島送貨時間：

   長洲	星期一及四	14:00 - 18:00
   南丫島	星期二及五	14:00 - 18:00
   坪洲	星期三及六	14:00 - 18:00

貨物追蹤/更改地址

1. 貨物寄出後，可以於「我的帳戶>我的訂單」中檢視運單號碼。如有需要，請自行聯絡順豐速運以追蹤貨件。
2. 貨物寄出後，如有需要更改地址，請自行聯絡順豐速運另作安排。衍生的額外費用必須自付。
3. 如顧客因個人理由未能收件，請自行與順豐速運聯絡安排。如貨件於14個工作天內屢次派送失敗，你的訂單將會被取消及不會重新發送訂單，本公司將於10個工作天內申請退款。但退款時間則因不同的銀行而有所有不同。詳情可向發卡銀行查詢。

智能櫃自助服務（僅限香港特別行政區）

1. 客人可於結帳時選擇指定的順便智能櫃自取貨品。
2. 請重覆確認所輸入的香港特別行政區電話號碼 (+852) 可以接收香港特別行政區文字短訊 (SMS)。
3. 確認付款成功後，一般訂單需時1-2個工作天處理及寄出，視貨存而定。
4. 貨品寄出後，一般於2-3個工作天便可送抵指定的順便智能櫃，收件人電話號碼會收到由順豐速運發出的取件密碼短訊。
5. 顧客可前往指定智能櫃，輸入密碼以提取貨品。
6. 請於收到短訊後30小時內提取貨品。有關逾期未取貨品之安排，請致電順豐速運客戶服務熱線 2730 0273查詢。

2020年11月16日開始，客戶選擇「熱門」順便智能櫃而未能於短訊發出的首24小時內完成取件，順豐將於往後每24小時收取港幣一定金額「豐管家｣服務費用。費用將以每24小時為單位進行累計。順豐可能會修訂相關服務費用及細則，請瀏覽順豐官網或致電順豐客服瞭解最新詳情。

順豐香港將定期修訂「熱門｣及「非熱門｣順便智能櫃清單。

順豐速運客戶服務熱線及時間

香港特別行政區: 2730 0273	星期一至星期五	08:00 - 20:30
澳門特別行政區: 2873 7373	星期六、星期日、假日	08:00 - 20:00